Terms & Conditions

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using ChatUp's website and services (chatup.agency), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms & Conditions, please do not use our services.

2. Description of Service

ChatUp provides social media growth consultation services through an online platform. Our specialists offer advice, strategies, and guidance to help individuals and businesses grow their social media presence across various platforms.

2.1 Service Scope

• Access to chat-based consultation with social media specialists
• Personalized growth strategies and recommendations
• Platform-specific advice and best practices
• Analytics review and performance insights
• Content strategy guidance

2.2 Service Limitations

ChatUp provides consultation and advice only. We do not:

• Manage your social media accounts directly
• Create content on your behalf (unless specifically agreed)
• Guarantee specific follower counts or engagement metrics
• Provide access to third-party tools or software

3. Subscription and Payment

3.1 Subscription Terms

ChatUp operates on a monthly subscription model priced at $39.90 per month. Your subscription automatically renews each month unless cancelled.

3.2 Payment

• Payment is due at the start of each billing cycle
• All fees are in USD unless otherwise stated
• We accept major credit cards, debit cards, and PayPal
• You authorize us to charge your payment method for recurring monthly fees

3.3 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for partial months unless covered by our refund policy
• You retain access to services until the end of your paid period

3.4 Refund Policy

We offer a 7-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 7 days of your initial subscription, contact us for a full refund. This guarantee does not apply to subsequent renewals.

4. User Responsibilities

4.1 Account Security

• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

4.2 Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our services to violate any laws or regulations
• Implement strategies that violate social media platform terms of service
• Harass, abuse, or harm our specialists or other users
• Share your account access with others
• Attempt to reverse engineer or copy our proprietary methods
• Use our advice to engage in spam, fraud, or deceptive practices

5. Intellectual Property

5.1 ChatUp Property

All content, features, and functionality on our website and platform, including but not limited to text, graphics, logos, and software, are the exclusive property of ChatUp and are protected by copyright, trademark, and other intellectual property laws.

5.2 User Content

You retain ownership of any content you share with our specialists. By using our service, you grant us a limited license to view and analyze your content for the purpose of providing consultation services.

6. Disclaimers and Limitations

6.1 No Guarantees

While we strive to provide excellent advice and strategies, we cannot guarantee specific results, follower counts, engagement rates, or business outcomes. Social media growth depends on many factors outside our control, including:

• Platform algorithm changes
• Your implementation of our recommendations
• Content quality and consistency
• Market conditions and competition
• Audience preferences and behavior

6.2 Service Availability

We aim to provide uninterrupted service but cannot guarantee that our platform will always be available or error-free. We reserve the right to modify, suspend, or discontinue any aspect of our service with reasonable notice.

6.3 Third-Party Platforms

Our advice relates to third-party platforms (Instagram, TikTok, etc.) that we do not own or control. We are not responsible for changes to these platforms or their policies.

7. Limitation of Liability

To the maximum extent permitted by law, ChatUp and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities arising from:

• Your use or inability to use our services
• Implementation of our recommendations
• Account suspensions or bans on third-party platforms
• Any errors or omissions in our advice

Our total liability shall not exceed the amount you paid for our services in the 12 months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless ChatUp and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any third-party rights
• Your use of our services or implementation of our advice

9. Privacy and Data

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

10. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

11. Termination

11.1 By You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us.

11.2 By Us

We reserve the right to suspend or terminate your access to our services if you:

• Violate these Terms
• Engage in fraudulent or illegal activities
• Abuse or harass our specialists
• Fail to pay required fees

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiations. If negotiations fail, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and ChatUp regarding our services and supersede all prior agreements and understandings.

16. Contact Information

If you have questions about these Terms, please contact us at:

Email: [email protected]

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